Samsung is pleased to offer AI Assistant service for Mobile, TV, Washing Machine, Refrigerator and Air Conditioner related queries, for any other product related queries our Human Assistant shall help you.

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Samsung Global Privacy Policy

Samsung India Electronics Private Limited and our affiliates ("Samsung", "we", "us", "our") know how important privacy is to our customers, and we strive to be clear about how we collect, use, disclose, transfer and store your information. This Privacy Policy provides an overview of our information practices.

What information do we collect about you?

User information-such as the firstname, lastname, mobile, time and duration of your use of the Service, search query terms you enter through the Services, and any information stored in cookies that we have set on your device. Device information such as your hardware model, IMEI number and other unique device identifiers, MAC address, IP address, operating system version, and settings of the device you use to access the Services. We also may collect other information about you, your device, or your use of the services in ways that we describe to you at the point of collection

How do we use your information?

We may use information to provide a Service or feature you request; to provide customised content and make recommendations based on your past activities on our Services;to provide maintenance services for your device; We will not disclose your information to third parties for their own independent marketing or business purposes without your consent. However, we may disclose your information to the following entities: Affiliates.our Business Partners.Service providers.

By accessing and using our Services, you consent to the storage of cookies, user logs, other local storage technologies, beacons and other information on your devices.


You are interacting with a AI Assistant providing automated response basis certain pre-fed information about features, specifications and queries about Samsung products and in no manner shall be construed as warranty to its reliability or accuracy/confirmation as regards the product performance or other details provided.

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